Kanhaiya General Store

Terms of Service • Effective Date: November 1, 2026

1. Acceptance of Terms

By downloading, installing, accessing, or using the Kanhaiya General Store application or placing an order, you agree to be legally bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use the application.

2. Eligibility & Account Security

To use our ordering services:

• You must be at least 18 years of age or accessing under the supervision of a parent or guardian.
• You agree to provide true, accurate, and current contact details (mobile phone number and delivery address).
• You are responsible for maintaining the confidentiality of your session credentials and all activities occurring under your account.

3. Product Catalog, Pricing & Availability

• Catalog Information: We make every effort to display accurate product descriptions, weights, packaging sizes, MRP, and selling prices.
• Weights & Packaging: Food grains, pulses, and spices may vary slightly in weight due to packaging standards.
• Availability: All items are subject to live store stock. In the rare event an ordered item is out of stock, we will inform you promptly and adjust the order total accordingly.
• Pricing: All prices listed are in Indian Rupees (₹) and inclusive of applicable taxes. We reserve the right to revise prices without prior notice based on wholesale market changes.

4. Ordering & Payment

• Order Confirmation: An order is deemed accepted once confirmed by our store desk via the app or SMS/WhatsApp alert.
• Payment Methods: We support Cash on Delivery (COD), UPI (Google Pay, PhonePe, Paytm, BHIM), and direct payment at our store counter upon pickup.
• No Hidden Charges: Prices shown during checkout represent the final payable amount with clear breakdown of item costs and delivery fees (if applicable).

5. Pickup & Doorstep Delivery

• Store Counter Pickup: You may choose to pick up your order directly from our store counter at Fatehpur Roshnai, Ground Floor, Sarvankhera, Kanpur Dehat once marked "Ready for Pickup".
• Local Delivery: Delivery is available to serviceable local pincodes. Delivery times are estimates subject to weather, road conditions, and order volumes.

6. Cancellation, Returns & Refund Policy

• Cancellations: You may cancel an order before it has been packed or dispatched by contacting store support directly.
• Quality Check upon Receipt: Customers are requested to inspect goods at the time of delivery or counter pickup. If any item is damaged, defective, or expired, notify us immediately for an on-the-spot replacement or refund.
• Perishable & Sealed Goods: Opened food packets, dairy, or unpacked grocery items cannot be returned unless proven defective at the time of receipt.

7. User Conduct & Prohibited Uses

You agree not to:

• Place fraudulent, fictitious, or speculative orders.
• Attempt to reverse-engineer, decompile, or tamper with the app software or APIs.
• Abuse store helplines, staff, or delivery partners.

8. FSSAI & Food Safety Standards

Kanhaiya General Store operates under valid Food Safety and Standards Authority of India registration:

• FSSAI Registration No: 12722046000057
• Store GSTIN: 09ANBPL4077E1Z1

9. Limitation of Liability

To the fullest extent permissible under applicable law, Kanhaiya General Store shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use the application or services.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Kanpur Dehat / Kanpur, Uttar Pradesh, India.

11. Contact & Customer Support