Kanhaiya General Store

1. Introduction

Welcome to Kanhaiya General Store. We respect your privacy and are committed to protecting the personal information of our customers. This Privacy Policy explains how our Android mobile application and web application collect, use, disclose, and safeguard your information when you browse our grocery catalog, place orders, and communicate with our store.

By downloading, accessing, or using the Kanhaiya General Store mobile application or website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We only collect information necessary to provide and improve your grocery shopping and pickup experience:

• Contact & Personal Information: When you register, sign in, or place an order, we may collect your name, 10-digit mobile phone number, and email address.
• Order & Transaction Data: Details of products ordered, order timestamps, preferred store pickup slot, total purchase amounts, and generated invoice records.
• Authentication Data: When signing in with Google or mobile OTP/credentials, token identifiers issued by Google Firebase Authentication are processed securely.
• Device & Usage Information: Device model, operating system version, app version, network connectivity status, and crash diagnostics to ensure app stability and performance.

Note: We do not store credit card numbers, debit card numbers, or UPI PINs on our servers. WhatsApp UPI payments are handled externally through your device's banking/UPI applications.

3. How We Use Your Information

The information collected is used for the following operational purposes:

• To process, pack, and fulfill your grocery purchase orders for in-store pickup.
• To generate and provide accurate, printable retail invoices.
• To send order confirmation and readiness notifications via SMS, WhatsApp, or Firebase Cloud Messaging.
• To assist with customer support inquiries and store helpline requests.
• To maintain app security, prevent fraudulent orders, and improve system performance.

4. Third-Party Services We Use

Our app integrates trusted third-party services that process data strictly in accordance with their respective privacy policies:

• Google Firebase: For user authentication, cloud messaging (FCM), and app stability monitoring. (Google Privacy Policy)
• MongoDB Atlas: For secure, encrypted cloud database hosting of store catalog and order records.
• Cloudinary: For hosting and delivery of high-resolution product images.

5. Data Security

We implement industry-standard technical and organizational security measures, including HTTPS encryption in transit, JWT-based secure sessions, and restricted administrative access to protect your personal information from unauthorized access, alteration, or disclosure.

6. Data Retention and Account Deletion

We retain customer order records for accounting, legal, and warranty purposes. If you wish to delete your account or request the removal of your personal data, you may submit a request at any time by contacting us:

• Email us at: kanhaiyaastore@gmail.com with the subject line "Account Deletion Request".
• Call our Store Helpline: +91 9936269347.

Upon verification, your profile information and account will be deleted from our active database within 7 business days.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal information, we immediately remove such data from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any modifications will be posted on this page with an updated effective date. Continued use of the application after changes constitute acceptance of the updated policy.